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Case Brief: Britam

Case Brief #:



  Case Brief: Britam


Alice Merry, Lisa Morgan and Saurabh Sharma, the ILO's Impact Insurance Facility

Date of Publication:

  June 2019


Britam is a diversified financial services group operating in Eastern and Southern Africa, which offers a wide range of financial services. Over the last ten years, Britam has become the largest microinsurance provider in Kenya. Yet, during this time, its policies have been administered through an entirely paper-based system. The project between Britam and the ILO worked on the digitalization of Britam’s claims process; and the results after two years have been impressive. 

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