ILO Logo

Make change happen: Getting insurance providers ready to better serve low-income households

Briefing Note #:

  43
 

Title:

  Make change happen: Getting insurance providers ready to better serve low-income households
 

Author(s):


Aparna Dalal, Lisa Morgan, Cedric Roux and Saurabh Sharma, the ILO's Impact Insurance Facility
 

Date of Publication:

  October 2018
 

Summary:


In order to serve low-income and emerging consumers effectively, insurance providers need to make significant changes to the way they do business. Changes can include finding cost-effective ways to understand the needs of a new market segment, reaching clients through different distribution channels, managing expenses to accommodate for lower margins per policy, and building systems to tackle large volumes of transactions. Insurers may also need to make changes to how they recruit, train, incentivize and retain their staff, how they structure their organization, the technologies they use, and the partners they work with.

This Briefing Note is excerpted from our paper on the same subject, click here to read it.

Download the publication (PDF)