From 2009 to 2016, the microinsurance programme of the Pioneer Group of Insurance Companies in the Philippines grew from 20,000 policies to 20 million microinsurance enrollments. While a number of factors contributed to this growth, including leadership, establishment of a dedicated microinsurance team, and strong partnerships with aggregators, Pioneer believes that a driving force has been their focus on claims.
As part of the global agenda of insuring for sustainable development, the Facility and the PSI Initiative organize a webinar series with the theme, “Making inclusive insurance work”. The fourth webinar had the topic "SMEs and value chains" and was held on 16 March 2017.
The Facility, together with its partners FSD Africa and AFD, organized a webinar on Improving Claims Management. In this webinar we offered guidelines on how to manage claims efficiently and improve operations. Claims is the moment of truth in insurance - it is when the promise of insurance becomes a reality. For low-income households, client satisfaction hinges on receiving the insured benefit as the settled claim offers tangible evidence of the value of an insurance policy.
In 2016, the ILO’s Impact Insurance Facility built the capacity of 600 individuals through a mix of training courses, events and webinars. Our goal is to further increase impact through partnerships with local training institutes. Together with these institutes, we aim to develop a sustainable training infrastructure that can serve many more local insurance providers.
Countries in which we support development of inclusive insurance markets