ILO Logo

Knowledge and Capacity Building


Despite growing knowledge on how to provide insurance to the “bottom of the pyramid”, the majority of insurers and distributors in emerging markets struggle to offer insurance products that are viable for them and valuable for consumers. At the local and regional levels, training programmes are often unavailable and training providers have limited technical capabilities to address training needs. At the global level, the growing body of knowledge on inclusive insurance has yet to be organized into a formal and well-structured programme that adheres to rigorous standards.

Recognizing these gaps, the Knowledge and Capacity Building initiative carefully combines work at the local, regional and global levels in order to translate knowledge into practical solutions as a way to develop the skills of providers, distributors and other key players in providing impact insurance offerings.

Our training curriculum

The Facility has developed a wide range of tools for improved practice, which includes a portfolio of 15 training modules (including one e-learning), which together have benefited more than 1,200 participants since 2011. Our courses, built on knowledge generated through the engagement with 60+ innovation partners, aim to help practitioners reengineer business models and products to successfully go down market. They are delivered by top-notch trainers using adult learning methodologies that have proven to increase knowledge retention and encourage immediate skills application. 

Our sustainable capacity-building infrastructure

Our integrated capacity-building approach ensures that efforts are self-sustaining and create lasting change. At the local and regional levels, we have partnered with training institutes that benefit from our capacity building package to be able to offer inclusive insurance content to their market on a sustainable basis. At the global level, our one-week Impact Insurance Academy presents a truly unique learning experience, bringing together participants and experts from all over the world to discuss ways to further developing inclusive insurance. By carefully combining work at the local, regional and global levels, we seek to build a sustainable model for capacity development integrating practice-oriented trainings on the ground with a global well-structured formal programme.

Peer-to-peer learning and communities of practices

To facilitate knowledge sharing and experience exchange, the Facility has supported the creation of communities of practice (CoPs). Since 2014, we manage the Global Action Network (GAN), a community of experts and practitioners who join together to tackle the problems that hinder the effective scaling of agricultural insurance. We also stimulate peer-to-peer learning by facilitating knowledge sharing events, exchanges and webinars that enable organizations to address knowledge and skills gaps preventing them from offering viable and valuable impact insurance products. Since 2008, we have organized more than 80 face-to-face and webinar events with a flagship Impact Insurance Forum organized back-to-back with the International Microinsurance Conference.

Our resource centre

The Facility is the largest knowledge hub in inclusive insurance. We use a multi-product and multi-channel knowledge management strategy recognizing the various preferences of our target audience. In 2017, our online resource centre received a total of 68,000 page views, with more than 30,000 visits.  Our track record speaks for itself. Since 2008 it includes: 50+ practice-based papers, 40+ research papers, 40+ briefing notes, 130+ emerging insights (bite-sized lessons disseminated by email) and 10 case briefs.


  • Development and delivery of face to face training modules to address the most important skills gaps of practitioners;
  • Creation of practice-oriented e-learning programmes for broader dissemination of tools and good practices;
  • Capacity building of local and regional multipliers that deliver and organize training courses on the ground;
  • Delivery of a one-week Impact Insurance Academy in Turin, Italy, with experts from the field to bring together the body of knowledge in inclusive insurance into a well-structured programme;
  • Organization of knowledge sharing events, exchanges and coaching that enable different stakeholders to address knowledge and skills gaps preventing them from offering viable and valuable insurance products. 


Date Event Type Venue Event