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Knowledge and Capacity Building


Despite growing knowledge of how to provide insurance to the “bottom of the pyramid”, the majority of insurers and distributors in emerging markets struggle to offer insurance products that are viable for them and valuable for consumers. At the local level, training programmes are often unavailable and training providers have limited technical capabilities to address training needs. At the global level, the growing body of knowledge on inclusive insurance has yet to be organized into a formal programme that adheres to rigorous standards.

Recognizing these gaps, the Knowledge and Capacity Building initiative carefully combines work both at the local and global levels in order to translate knowledge into practical solutions as a way to develop the skills of providers, distributors and other key players in providing impact insurance offerings.

Our training curriculum

The Facility has developed a wide range of tools for improved practice, which includes a portfolio of 15 training modules (including one e-learning), which together have benefited more than 900 participants since 2011. Our courses, built on knowledge generated through the engagement with 60+ innovation partners, aim to help practitioners reengineer business models and products to successfully go down market. They are delivered by top-notch trainers using adult learning methodologies that have proven to increase knowledge retention and encourage immediate skills application. 

Our sustainable capacity-building infrastructure

Our integrated capacity-building approach promises to ensure that efforts are self-sustaining and create lasting change. At the local or regional level, we have partnered with local training institutes that benefit from our capacity building package to be able to offer the content locally on a sustainable basis. At the global level, the Facility is in advanced stages of discussions with a world-renowned insurance university to design an executive education course that will provide local participants who have completed a minimum number of local courses with access to a globally recognized insurance education programme. Practitioners will have access to quality courses delivered via local institutes, and greater motivation to pursue a career in impact insurance given that local courses will enable them to earn a recognized executive education certificate. By carefully combining work both at the local and global levels, we seek to build a sustainable model for capacity development integrating practice-oriented local training with a global executive education course.

Peer-to-peer learning and communities of practices

To facilitate knowledge sharing and experience exchange, the Facility has   supported the creation of communities of practice (CoPs). Since 2014, we manage the Global Action Network (GAN), a community of experts and practitioners who join together to tackle the problems that hinder the effective scaling of agricultural insurance. Another CoP facilitated, in collaboration with the World Bank Group’s Global Index Insurance Facility (GIIF), is the Index Insurance Forum (IIF), a community among GIIF partners and index insurance practitioners. We also stimulate peer-to-peer learning by facilitating knowledge sharing events, exchanges and webinars that will enable organizations to address knowledge and skills gaps that hinder them from offering viable and valuable impact insurance products. Since 2008, we have organized more than 80 face-to-face and webinar events with a flagship Impact Insurance Forum organized back-to-back with the International Microinsurance Conference.


Our resource centre

The Facility is the largest knowledge hub in inclusive insurance. We use a multi-product and multi-channel knowledge management strategy recognizing the various preferences of our target audience. In 2015, our online resource centre received a total of 71,000 page views, with more than 36,000 visits.  Our track record speaks for itself. Since 2008 it includes: 40+ practice-based papers, 40+ research papers, 40+ briefing notes, 120+ emerging insights (bite-sized lessons disseminated by email) and 9 case briefs.


  • Development and implementation of face to face training modules that addresses the most important skills gaps of practitioners;
  • Creation of pioneering and practice-oriented e-learning programs for broader dissemination of tools and good practices;
  • Capacitating local and regional multipliers who will deliver and organize training courses on the ground;
  • Developing a global executive education course together with a global insurance university to bring together the body of knowledge in impact insurance into a well-structured and rigorous program;
  • Facilitating knowledge sharing events, exchanges and coaching  that will enable organizations to address knowledge and skills gaps that hinder them from offering viable and valuable impact insurance products. 


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