February 14-17, 2022
Egypt (online)

Chatbots or conversational robots are software applications that simulate conversations with customers by providing automatic responses. A new study in Mexico identified the technology as a low-cost option to improve a range of customer interactions from sales to claims. Chatbots allow customers to connect with an insurer 24/7 to get answers to basic questions and guidance in making purchases and submitting claims. 

On 27 July, Social Finance facilitated a workshop on agricultural and climate risk insurance in Uganda, organized in collaboration with IFAD’s INSURED programme.

The COVID-19 pandemic has shown the weaknesses in our agri-food system. Many agricultural small and medium-sized enterprises (agri-SMEs) are suffering from disruptions in supply chains and from cash flow issues. 

On August 26, 2021, the ILO’s Impact Insurance Facility, the Inter-American Federation of Insurance Companies and the Microinsurance Network organized the webinar “Promoting inclusion in insurance markets in Latin America: the role of insurance associations”.