Britam is a diversified financial services group operating in Eastern and Southern Africa, which offers a wide range of financial services. Over the last ten years, Britam has become the largest microinsurance provider in Kenya. Yet, during this time, its policies have been administered through an entirely paper-based system. The project between Britam and the ILO worked on the digitalization of Britam’s claims process; and the results after two years have been impressive. 

The National Health Insurance Authority (NHIA) of Ghana is a public sector body established under the National Health Insurance Act in 2003. NHIA’s objective is to ensure access to basic healthcare services for all Ghanaian residents through the National Health Insurance Scheme (NHIS). All residents are eligible to subscribe to the NHIS by paying a subsidised premium. This Case Brief focuses on a project of NHIA, the Facility and Agence Française de Développement, to digitize and improve the renewal process (allowing members the option to renew their membership digitally on their mobile phones) and to put in place systems for membership and identity verification at healthcare providers.

APA Insurance Limited is one of the largest insurance companies in Kenya. The company has a specific team focused on microinsurance and agriculture insurance. This Case Brief focuses on APA's role in the development of Kenya's strong agricultural insurance market. 

Six out of ten Kenyans depend on farming, livestock or fishing for a living, and a vast majority are smallholder farmers. These farmers are particularly vulnerable to climate risks. Since 2008, the Kenyan government, the private sector and development partners have collaborated and experimented to develop the agricultural insurance market.

On June 4, 2019, the Facility, in partnership with AFD and with support from the Joint Learning Network for Universal Health Coverage (JLN), organized a webinar on NHIS mobile renewal and digital authentication in Ghana.